Shipping policy
At Novela New York, we are committed to delivering your orders efficiently. Here's everything you need to know about our shipping process.
Order Cut-Off Time
Orders placed before 2:00 PM GMT (Monday-Friday) are processed the same business day.
Orders placed after this time or on weekends will be processed the next business day.
Total Delivery Times
| Destination | Processing Time | Shipping Time (Standard) | Shipping Time (Express + Priority) | Total Time (Standard) | Total Time (Express + Priority) |
|---|---|---|---|---|---|
| United Kingdom | 1-3 business days | 5-10 business days | 3-8 business days | 6-13 business days | 4-11 business days |
| United States | 1-3 business days | 7-14 business days | 5-12 business days | 8-17 business days | 6-15 business days |
Delivery times may vary due to carrier delays, customs inspections, or other factors beyond our control.
Shipping Costs
- ✓ Standard Shipping: FREE worldwide
- ✓ Insured Shipping: $7.99 (recommended for added protection)
- ✓ Express + Priority Shipping (UK): £6.99
- ✓ Express + Priority Shipping (US): $10.00
Shipping Coverage
We ship to most countries within the UK and the USA with priority service.
- Some remote or restricted regions may not be eligible for delivery
- Shipments may be subject to customs fees, taxes, or duties (customer's responsibility)
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Please allow 24-48 hours for tracking details to become available.
Important Information
Address Accuracy: Please ensure your shipping address is accurate and complete. We cannot be held responsible for delays or non-delivery caused by incorrect address information.
Lost or Delayed Shipments: If your shipment is delayed or appears lost, contact us at support@novela-newyork.com and we will investigate with carriers.
Contact Information
Novela New York
Email: support@novela-newyork.com
Phone: +447853785319
Address: 71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
Company Details:
Venti Brands LTD | Company Number: 16511561
Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM GMT
We typically respond within 24 hours on business days.