About us

Novela New York is a women’s apparel store offering curated selections of coats, sweaters, and dresses designed for everyday wear and seasonal wardrobes. Our focus is on clear product information, transparent policies, and responsive customer support so shoppers can make confident purchasing decisions.

What We Offer:

•  Coats: Seasonal outerwear with product pages detailing materials, care instructions, and size guidance.
• Sweaters: Knits across classic and contemporary styles, with fit notes and fabric composition listed.
• Dresses: Casual to occasion-ready options, with silhouettes and length details noted on each product page.

How We Operate

•  Product Information: Each item lists price, available sizes, materials, care, and key measurements where applicable.
• Availability and Lead Times: Stock status and estimated delivery windows are shown at checkout before payment.
• Pricing and Promotions: Any discounts are displayed on the product or cart page with clear terms and duration when applicable.
• Order Support: We provide order confirmation, status updates, and delivery notifications to the contact details provided at checkout.

Customer Care

• Contact: Reach us through the contact page email form or the published business email/phone shown there. We respond during posted business hours.
• Returns and Exchanges: Our returns policy page explains eligibility, timeframes, condition requirements, and the step-by-step process before sending items back. RMA or return authorization (if required) is issued through support.
• Payment Methods: We accept major card and digital payment options listed at checkout. Payments are processed securely by our payment providers.

Content and Brand Standards

• Accuracy: We represent our products and brand consistently across our site and channels and keep product details up to date.
• Relevance: Our content focuses on women’s apparel and store services; we avoid unrelated or misleading claims.
• Transparency: Policies for shipping, returns, and customer service are accessible from the footer and product pages before purchase.

Accessibility and Inclusivity

We strive to provide clear, readable pages, alt text for product imagery, and practical size guidance. If you need assistance with sizing or accessibility, contact support and we will help during business hours.

Responsible Communications

We do not solicit sensitive personal information. Contact details provided are used only to process orders, provide support, and share opted-in updates, as described in our Privacy Policy.