Payment policy
At Novela New York, our goal is to provide a secure, transparent, and convenient shopping experience for every customer.
Accepted Payment Methods
We accept the following payment options:
- Credit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely via trusted third-party providers. Your financial details are never stored on our servers.
Payment Timing
Payment is required in full at the time of checkout. Orders will not be shipped until payment has been successfully received and verified.
Currency
All prices and payments are processed in US Dollars (USD), unless otherwise specified at checkout.
Security
We use encrypted connections (SSL) to protect your payment information. Transactions are monitored and reviewed to prevent fraud.
Issues with Payment
If a payment is declined or fails to process, you will be notified promptly via email with instructions for completing your purchase. Orders with unresolved payment issues may be canceled after 48 hours.
Contact Information
Do you have any questions or comments? We're happy to help! Contact us using our contact form or use the information below:
Brand Name: Novela New York
Email Address: support@novela-newyork.com
Phone: +447853785319
Registered Address: 71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
Company Name: Venti Brands LTD
Company Number: 16511561
Customer service opening hours:
Monday to Friday: 9:00 AM - 5:00 PM
We typically respond to emails within 24 hours on business days.