Orders & Payment

Q: How do I place an order?
A: Browse our collections, select your favorite items, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options including Apple Pay and Google Pay.

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Shipping

Q: Do you ship worldwide?
A: Yes! We offer worldwide shipping with reliable delivery and tracking so you know where your order is every step of the way.

Q: How long does shipping take?
A: Delivery times vary by location, typically 5-14 business days. Tracking details are provided once your order ships.

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Returns & Refunds

Q: What is your return policy?
A: You can return items within 30 days of purchase. Items must be unused, in original condition, and with tags attached.

Q: How do I return an item?
A: Contact our customer service to get a return label and instructions.

Q: When will I get a refund?
A: Refunds are processed between 7-10 business days after we receive and inspect your return.

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Product Information

Q: How do I find my size?
A: Please refer to our Size Guide linked on each product page for detailed measurements and fit tips.

Q: Are your products true to color?
A: We strive for accurate color representation, but monitor settings may cause slight variations.

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Customer Service

Q: How can I contact customer support?
A: Reach out via email at support@novela-newyork.com or use the contact form on our site. We aim to respond within 24 hours on business days.